Return & Refund Policy

Commitment to Excellence - Our Refund Policy

7-Day Return Window: Very short timeframe due to gold price volatility and the custom nature of pieces.

- Customer Pays All Shipping.

- Must use fully insured shipping.

- Signature required delivery.

- Customer handles insurance claims if lost/damaged in return shipping.

Strict Eligibility Requirements

- Manufacturing defects only.

- No custom work returns (final sale).

- Must be unworn and in original condition.

- All documentation required.

Financial Protection

- 15% restocking fee on all returns.

- Refunds calculated at current gold prices (not original purchase price).

- Gold market volatility clause.

Why It's Strict: The policy explains the legitimate business reasons - gold price volatility, handcrafted nature, purity assurance, and security costs. The policy balances being firm on protecting your gold inventory investment while still appearing fair to customers by clearly explaining the reasoning behind each restriction.

Superior Gold Standard

Our jewelry is crafted using only the purest 24k gold, with a fineness of .9999 (99.99% pure). This exceeds the United States regulations that require only 99.95% purity for a 24k gold stamp.

Certification & Documentation

Each piece comes with detailed documentation certifying its purity and origin. Our gold is sourced from reputable refineries and tested to ensure authenticity.

Quality Testing Process

Our quality control process includes multiple stages of testing and verification:

- XRF analysis for precise metal composition.

- Weight and dimensional verification.

- Visual inspection under magnification.

- Durability and wear testing.

Experience the difference of pure 24k gold jewelry, meticulously crafted to the highest standards of quality and beauty. Each piece is a testament to our commitment to excellence.

Recast Guarantee

We stand behind our craftsmanship with a lifetime recast guarantee for accidentally deformed pieces.

- Half-Cost Recasting: Get your accidentally deformed piece recast at 50% of the normal production cost.

- Quality Assurance: Each recast piece undergoes the same rigorous quality control as new pieces.

- Simple Process: Easy return process with clear instructions and prompt communication.

Recast Process

1. Initial Contact

Contact us first by email or phone if your piece has been accidentally deformed. We'll assign you an order number and provide return instructions. Email: help@rhodes24k.com

2. Return Instructions

Mail the following items to our address:

- Your deformed piece

- Original proof of purchase

- Assigned order number

- Contact information

- Preferred mailing address

Shipping Address: Rhodes 24k LLC 907 Parkway St. Conway, AR 72034

3. Verification Process

Upon receipt, we will:

- Video document the unboxing.

- Verify the weight and purity.

- Assess the piece's condition.

- Contact you with confirmation.

- Process the 50% reduced production payment.

Important Notes

- Always ship insured with signature tracking.

- We are not responsible for packages we don't receive.

- No PO boxes or business addresses accepted.

- Process typically takes 1-3 weeks.

- Any introduced impurities or fraud attempts void the warranty.

Have questions about our recast guarantee? Contact us for more information. We're here to help ensure your Rhodes 24k piece remains beautiful for generations to come.